The Problem
Managing Secondary Storage for on-premises clusters presents its own set of maintenance-related challenges for customers. Ensuring data backup & recovery integrity and minimising Downtime/Blackout Window during these operations can be challenging, especially as data volumes grow.
Stakeholders // End Users
Pain-Points
Key Insights
Touch Points
Explorations
Prototype
Quick Maintenance
Schedule Maintenance
Edit Scheduled Maintenance
Status Tooltips // Notifications
Reporting Modules
New Protection Group Flow
Existing Protection Group
New Recovery Flow
Recovery In Progress
User Feedback
Preference for Explicit Status Indicators and GuardrailsAdmins rely heavily on visual cues—banners, warnings, filters, and tooltips—to ensure sources are correctly under maintenance and not accidentally protected or recovered during this period.
Hard to know if instances of a databases are under maintenance without opening up the hierarchy level. Basically if Physical servers are under maintenance inside of a Esxi Hosts, It is not reflected in the main Sources listing page. Leading to missing out on identifying it quick or unaware of it for other backup admins.
Improve Hierarchy-Level Maintenance Visibility
It is currently difficult to identify when lower-level resources—such as ESXi host under an vCentre or database instances within a source—are under maintenance without drilling down through multiple hierarchy levels. This enhancement will makes it easy to overlook active maintenance states from the main Sources list, especially in large environments with multiple administrators.
Provide a Centralized Maintenance Overview
A centralized dashboard widget or global summary panel displaying all sources currently under maintenance would significantly improve situational awareness. This would allow backup administrators to quickly understand ongoing maintenance activities across clusters without navigating through multiple modules.
Introduce Maintenance Notifications and Role-Based Alerts
Scheduled maintenance reminders (start and end notifications) would help prevent maintenance windows from being unintentionally extended. Additionally, enabling role-based alerts—such as email or Slack notifications—would ensure that all relevant administrators are informed when maintenance actions are scheduled, started, or ended, improving cross-team coordination.
Next Steps
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